Welcome to City Stitch Boutique

City Stitch – Terms and Conditions

Effective Date: 01-01-2025

Welcome to City Stitch, an online boutique offering a variety of high-quality Pakistani and Indian dresses based in Dubai. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, you should refrain from using our services.

1. General Information

1.1 Company Name: City Stitch
1.2 Business Address: Meena Bazar, Bur Dubai, Dubai.
1.3 Email: info@citystitchboutique.com
1.4 Phone Number: +971 56 674 8455

2. Acceptance of Terms

By using the website, placing an order, or interacting with our services, you confirm that you are legally able to enter into this agreement. You also agree to provide accurate and truthful information when making purchases and using our services.

3. Product Information

3.1 Product Availability: City Stitch strives to ensure all products displayed on our website are in stock. However, due to inventory changes, products may occasionally be unavailable. In such cases, we will notify you if any issues arise with your order.

3.2 Product Descriptions: While we take great care in ensuring the accuracy of the product descriptions and images on our website, there may be slight variations in colors, sizes, or fabric due to monitor settings, lighting, or other factors.

3.3 Sizing: We provide size charts for each product to assist in selecting the right fit. However, customers are responsible for confirming their sizes before purchasing. City Stitch is not liable for incorrect size selections.

4. Orders and Payments

4.1 Placing an Order: Orders can be placed through our online store. By submitting an order, you agree to purchase the products selected at the listed price, plus applicable taxes and shipping fees.

4.2 Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and cash on delivery (if available in your location). Payments must be completed before orders are processed.

4.3 Order Confirmation: Upon receiving your order, we will send a confirmation email with the details of your purchase. This does not constitute an acceptance of your order. City Stitch reserves the right to reject any order at any time.

5. Shipping and Delivery

5.1 Shipping Fees: Shipping fees are calculated based on your delivery location and the size of your order. The shipping cost will be displayed at checkout.

5.2 Delivery Times: We aim to process and dispatch orders within 5 to 7 business days. Delivery times may vary depending on your location. International orders may take longer due to customs processing.

5.3 Customs and Import Duties: International customers are responsible for any customs duties, taxes, or other fees associated with their order upon arrival in the destination country.

6. Returns and Exchanges

6.1 Return Policy: We accept returns within 2 days of receiving your order, provided the items are unused, unwashed, and in their original packaging. Certain items, such as custom-made or final sale products, may not be eligible for return.

6.2 Exchange Policy: If the item you ordered is defective or incorrect, we will offer an exchange for the same product or a similar item (subject to availability).

6.3 Return Process: To initiate a return or exchange, please contact our customer service team at info@citystitchboutique.com with your order number and the reason for the return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Privacy and Data Protection

7.1 Personal Data: By placing an order or interacting with our website, you agree to our Privacy Policy. We collect personal information such as your name, address, phone number, and payment details to process orders and provide customer support.

7.2 Security: City Stitch uses industry-standard encryption to protect your personal and payment details. However, we cannot guarantee the complete security of data transmission over the internet.

8. Intellectual Property

8.1 Copyright: All content on the website, including text, images, graphics, logos, and product designs, are the property of City Stitch and are protected by copyright laws.

8.2 Use of Website: You may only use the website for personal, non-commercial purposes. Any unauthorized use, including reproduction, distribution, or modification of our content, is prohibited.

9. Limitation of Liability

9.1 Disclaimer: City Stitch makes no representations or warranties regarding the accuracy, completeness, or reliability of any content on the website. All products are sold “as is,” and we do not offer any guarantees beyond the terms of this agreement.

9.2 Liability: City Stitch is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from the use of this website or the services of City Stitch will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

11. Changes to Terms and Conditions

City Stitch reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. It is your responsibility to review this page periodically for any updates.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Business Address: Meena Bazar, Bur Dubai, Dubai.
Email: info@citystitchboutique.com
Phone Number: +971 56 674 8455

By using this website, you acknowledge and accept these Terms and Conditions.